The app

Help with the app

Something is wrong in a record. Open the record and tap the flag, or go to More → Report an error. Corrections are read by a person. If the ingredients list does not match your bottle, that is the most useful kind of correction we get.

A label will not scan. Fill the frame with the ingredients panel, tap the text once to focus, and hold the bottle still; curved bottles read best flat to the camera. You can correct the recognised text before decoding, or paste the list instead.

A barcode is not found. The catalogue is small and growing. Scan the ingredients panel instead — the app reads the label itself.

The data looks old. The app checks skinrx.help for newer data each time it is opened, and again when you come back to it after an hour or more, without you doing anything. The date of the data it holds is under More → About; to be certain it has just checked, close the app fully and open it again.

Nothing works offline? Everything does — search, decoding, routines. Only product photographs, the data refresh and sending a report need a connection; a report written offline waits and goes when the phone is back online.

Anything else. Write to hi@skinrx.help and say which screen you were on. The app's build number and data version are under More → About; please include them.